Privacy Policy
Privacy Policy
Effective Date: 1st March 2025
At Ellis Wellness (“we,” “us,” or “our”), we value the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you inquire about or use our services, including therapy (telehealth and in-person), corporate consultations, workshops, and coaching services.
By submitting your inquiry, requesting services, or interacting with our website, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services, respond to inquiries, and manage our relationship with you. The types of personal information we collect may include:
- Personal Identifiers: Name, contact details (e.g., phone number, email address), date of birth, and business or organizational affiliation (if applicable).
- Health Information: Medical history, current health concerns, diagnoses, treatment history, and other health-related information relevant to therapy or coaching services.
- Corporate and Business Information: If you are seeking corporate consultation or workshops, we may collect information related to your organization, including the number of employees, company goals, industry, and specific needs for training or consultation.
- Payment Information: Payment details, such as credit card information or bank account details, for billing and payment purposes.
- Telehealth and Coaching Session Information: Video, audio, and session data from telehealth appointments, coaching sessions, or workshops.
We will only collect sensitive health information with your consent and only if it is necessary for providing appropriate services.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide therapy services, including telehealth and in-person consultations.
- To deliver corporate consultation, workshops, and coaching services to individuals and organizations.
- To communicate with you about your inquiry or service request, schedule appointments, manage billing, and follow-up on services provided.
- To comply with legal and regulatory obligations, including health record-keeping and reporting requirements.
- To send you relevant information about our services, updates, and promotions (unless you opt-out of marketing communications).
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Healthcare Providers: If we need to collaborate with other healthcare professionals, we may share your personal health information for the purpose of providing coordinated care.
- Corporate Partners or Consultants: If we are providing corporate consultations, workshops, or coaching, we may share your business information with relevant partners or team members to facilitate the service, under strict confidentiality agreements.
- Service Providers: We may engage third-party service providers (such as IT providers, payment processors, or facilitators for workshops or training) to assist with our operations. These third parties are bound by confidentiality agreements and are only permitted to use your personal information to provide services to us.
- Legal Compliance: We may disclose your personal information if required or authorized by law, such as in response to a subpoena, court order, or legal investigation.
- Business Transfers: In the event of a business sale, merger, or acquisition, your personal information may be transferred as part of the transaction. You will be notified of any such change in control of your personal information.
4. Data Security
We are committed to safeguarding your personal information and employ a range of security measures to protect it from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and restricted access to personal data. Despite these efforts, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee the security of your personal information.
5. Retention of Personal Information
We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including complying with any legal, regulatory, or contractual obligations. After this period, your personal information will be securely destroyed or de-identified.
6. Your Rights and Choices
You have the following rights concerning your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: If your personal information is inaccurate, incomplete, or outdated, you may request that we correct it.
- Deletion: You may request that we delete your personal information, subject to certain legal or regulatory exceptions.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website may use cookies or other tracking technologies to enhance your user experience, analyze site traffic, and improve the services we offer. Cookies are small data files placed on your device to collect information about your interactions with our website. You can control or disable cookies through your web browser settings. However, please note that some features of the website may not function properly if cookies are disabled.
8. International Data Transfers
We primarily store and process your personal information within Australia. However, if you receive telehealth services from us, certain data may be transmitted over the internet to servers located outside of Australia. In such cases, we will take reasonable steps to ensure your data is protected according to applicable privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:
Ellis Wellness
0479072695
[email protected]
elliswellness.com.au